Baby Gender Mentor retracts 200% money back guarantee, and PregnancyStore suspends sales of the gender test
Baby Gender Mentor, the at-home DNA test claiming to reveal an unborn
baby's gender as early as 5 weeks of pregnancy, convinced many
customers that their claims of near-perfect accuracy were real by
offering a 200% money back guarantee if your result was
incorrect. "How can I go wrong?" many mothers asked.
The test's maker, Acu-Gen BioLabs, has now retracted the offer of a
double-money-back guarantee, and a 100% guarantee is now offered
instead on the BabyGenderMentor.com and PregnancyStore.com Web
sites. PregnancyStore, the online retailer for the gender test,
indicates that Baby Gender Mentor is currently "out of stock".
(Perhaps until new orange boxes can be printed without the 200%
warranty.)
The 200% money back guarantee is wonderful! The offer put that much more confidence in my decision to order your product!
Testimonial on PregnancyStore.com
While a money-back refund is usually a mark of a legitimate product,
in a gender prediction or gender selection product it's highly suspect
-- because the seller is assured of getting at least half the results
correct.
While Acu-Gen formerly "stood behind" a 200% guarantee of the Baby
Gender Mentor's accuracy, customer complaints about wrong test results,
and the company's refusal to make good on the promised refund, have
caused the Better Business Bureau to give Acu-Gen BioLabs an unsatisfactory rating.
Acu-Gen Biolab, Inc. has a pattern of complaints
concerning advertising issues. Consumers state that the company
promises a 99.9% accurate test result for the gender of their unborn
child or a 200% guaranteed refund. Consumers state that the test result
is often inaccurate. Consumers state that when they contact the company
for a 200% refund... the company still does not provide the consumer
with the guaranteed refund.
On 03/13/06 the Better Business Bureau wrote to Acu-Gen Biolab, Inc.
and asked them to substantiate the following claims made on the
company's website: We Guarantee that all test results will be
absolutely 99.9% accurate, explanation of the company's 200% guarantee,
Unsurpassed Accuracy, Unrivaled Earliness, Uncompromised Promptness,
Undoubted Privacy and Totally Safe. As of 03/28/06 the company has not
responded to the Better Business Bureau's request for substantiation or
modification of the questioned advertising claims.
Update: The BabyGenderMentor.com Web site has also stopped selling Baby Gender Mentor.