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Baby Gender Mentor retracts 200% money back guarantee, and PregnancyStore suspends sales of the gender test

Published Wednesday, May 24, 2006 8:12 AM
Baby Gender Mentor, the at-home DNA test claiming to reveal an unborn baby's gender as early as 5 weeks of pregnancy, convinced many customers that their claims of near-perfect accuracy were real by offering a 200% money back guarantee if your result was incorrect.  "How can I go wrong?" many mothers asked. 

The test's maker, Acu-Gen BioLabs, has now retracted the offer of a double-money-back guarantee, and a 100% guarantee is now offered instead on the BabyGenderMentor.com and PregnancyStore.com Web sites.  PregnancyStore, the online retailer for the gender test, indicates that Baby Gender Mentor is currently "out of stock".  (Perhaps until new orange boxes can be printed without the 200% warranty.)
The 200% money back guarantee is wonderful! The offer put that much more confidence in my decision to order your product!
Testimonial on PregnancyStore.com

While a money-back refund is usually a mark of a legitimate product, in a gender prediction or gender selection product it's highly suspect -- because the seller is assured of getting at least half the results correct.

While Acu-Gen formerly "stood behind" a 200% guarantee of the Baby Gender Mentor's accuracy, customer complaints about wrong test results, and the company's refusal to make good on the promised refund, have caused the Better Business Bureau to give Acu-Gen BioLabs an unsatisfactory rating.

Acu-Gen Biolab, Inc. has a pattern of complaints concerning advertising issues. Consumers state that the company promises a 99.9% accurate test result for the gender of their unborn child or a 200% guaranteed refund. Consumers state that the test result is often inaccurate. Consumers state that when they contact the company for a 200% refund... the company still does not provide the consumer with the guaranteed refund.

On 03/13/06 the Better Business Bureau wrote to Acu-Gen Biolab, Inc. and asked them to substantiate the following claims made on the company's website: We Guarantee that all test results will be absolutely 99.9% accurate, explanation of the company's 200% guarantee, Unsurpassed Accuracy, Unrivaled Earliness, Uncompromised Promptness, Undoubted Privacy and Totally Safe. As of 03/28/06 the company has not responded to the Better Business Bureau's request for substantiation or modification of the questioned advertising claims.

Update: The BabyGenderMentor.com Web site has also stopped selling Baby Gender Mentor.

by Maureen

Comments

# sarahmarie said on Wednesday, May 24, 2006 9:06 AM

We guarantee that all test results are 99.9% accurate.  If your test results are legitimately incorrect, Baby Gender Mentor will refund you all costs that inlcude laboratory and purchasing expenses.*  

This was taken off of their website.

# AlohaMom said on Wednesday, May 24, 2006 11:54 AM

WHOOOO HOOOOOO!!!  Dancing in my chair here!  Ever since my incorrect result and the lousy customer service I received, I've wanted this company to admit their claims were bogus.  I'll be so happy when they're shut down for good.  No company should be allowed to make such claims without being able to back it up.  GOOD BYE BGM!

# Nova said on Wednesday, May 24, 2006 4:59 PM

Thank you God.... and I mean that.
This man not only flubbed his gender "guessing" more times then not, he told mothers that their unborn babies would have physical illnesses, fatal chromosome problems, etc.
If the person that runs/owns the Pregnancy store site is smart, she will stop selling the product forever.
I've e-mailed Mr. Wang and the person that sold the test, 4 times, asking for a comment about what they did to my daughter, and I've yet to receive a response, much less an apology to my daughter and grandson.  

# nissy said on Thursday, May 25, 2006 12:00 AM

YES!!!!!!!!  way to go ladies!  i can't believe it has taken THIS long to tell you the truth but i am NOT complaining...i did that ENOUGH on this website!!  i'm with you NOVA and i thank GOD too!  CHEERS, girls!!!

# Realtormom said on Thursday, May 25, 2006 12:08 AM

Finally! I am so glad to hear the product is not currently being sold!!!  Hurray for the Better Business Bureau too!

# dawnklasen said on Monday, June 23, 2008 9:45 PM

Finally!!! I tried telling people it was a scam. Its not possible to tell the gender of your fetus simply from a drop of your blood.